Customer Success Engineer

Summary

Join Istari Digital, a digital engineering software company, as a Customer Success Engineer. You will leverage cutting-edge digital engineering tools and software development best practices to support our customer organizations. This role involves on-site collaboration with customers to understand their challenges, deliver tailored solutions, and drive successful technology adoption. You will report to the internal Istari team, ensuring alignment with company standards. Continuous learning and innovation are key aspects of this position. The role requires strong technical and interpersonal skills, along with experience in digital engineering tools and software development. Istari offers competitive compensation and benefits.

Requirements

• Hold a Bachelor’s or Master’s degree in software engineering, computer science or Mechanical Engineering, Electrical Engineering, with strong coding abilities
• Possess proven hands-on experience with digital engineering tools such as CAD, CFD, FEM, or similar simulation/analysis software
• Demonstrate expertise in applying software development best practices, including coding, testing, and version control
• Have strong analytical, problem-solving, and critical-thinking abilities
• Possess excellent verbal and written communication skills, with the capacity to translate technical concepts to non-technical audiences
• Be able to work independently, manage multiple projects simultaneously, and thrive in a fast-paced environment
• Be willing and able to travel and embed with customer organizations as needed

Responsibilities

• Collaborate directly with customer organizations to assess, design, and implement digital engineering solutions
• Act as the primary technical liaison, addressing customer inquiries and troubleshooting issues related to digital engineering tools and software
• Provide training, guidance, and best-practice recommendations to customer teams to enhance their digital engineering capabilities
• Utilize digital engineering tools (CAD, CFD, FEM, etc.) to analyze and simulate engineering designs and processes
• Develop, test, and maintain software solutions that integrate with digital engineering workflows, following modern software development best practices
• Document technical solutions, create user manuals, and produce training materials for both internal teams and customers
• Work closely with the Istari team, reporting progress, sharing insights, and aligning customer projects with our overall technical strategy
• Participate in internal reviews, strategy sessions, and knowledge-sharing initiatives to continuously improve our offerings
• Assist in the development of proposals and technical solutions for new business opportunities
• Stay updated on emerging trends and technologies in digital engineering and software development
• Identify opportunities to integrate innovative tools and methodologies into customer solutions and internal processes

Preferred Qualifications

• Have familiarity with agile software development and DevOps methodologies
• Have experience mentoring or training technical teams in digital engineering or software practices
• Hold industry certifications or specialized training in digital engineering tools (e.g., advanced CAD, CFD, or FEM certifications)

Benefits

• Medical/Dental/Vision
• Employee Premiums are 100% Company Paid
• Life Insurance
• Flexible Work Hours
• Unlimited Paid Time Off (PTO) with federal government holidays
• Competitive Compensation
• 401k
• Company Stock Options
• Home Office Setup Budget
• Reimbursement for approved trainings and subscriptions
• Conferences (travel, lodging, and fees)