Customer Success Engineer

Summary

Join Quantum Metric as a Customer Success Engineer and help support a portfolio of clients, managing the technical aspects of their implementation, onboarding, adoption, and growth. You will work with clients to define requirements and create innovative solutions. This remote-first position requires experience in digital solutions, web technologies, and analytics. Proficiency in JavaScript development and experience with digital analytics solutions are essential. Quantum Metric offers a comprehensive benefits package including 100% paid group health plans, life assurance, stock options, paid time off, and more. We value diverse backgrounds and perspectives and encourage applications from individuals with unique experiences.

Requirements

• Past experience developing, implementing, or managing digital solutions
• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills, including presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Travel - estimated once per month

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

Preferred Qualifications

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
• Experience with React, Angular, Vue, or native mobile is a plus

Benefits

• Group Health Plans (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay in accordance with statutory requirements
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture