Customer Success Engineer

Summary

Join Quantum Metric as a Customer Success Engineer and help support a portfolio of clients, managing their implementation, onboarding, adoption, and growth. You will understand client challenges, guide them in defining requirements, and create innovative solutions for their success. This remote-first position requires adapting to changing priorities and operating in an ambiguous environment. You will architect solutions, engineer custom JavaScript functions, and configure dashboards and reports. Quantum Metric values diverse backgrounds and experiences, focusing on passion, persistence, and integrity. The company offers a variety of benefits, including a home-office stipend, flexible schedules, unlimited paid time off, and comprehensive medical insurance.

Requirements

• Past experience developing, implementing, or managing digital solutions
• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills, including presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Travel - estimated once per month

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

Preferred Qualifications

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
• Experience with React, Angular, Vue, or native mobile is a plus

Benefits

• One time Home-Office Stipend - upon hire
• Monthly Business Expense Stipend
• Stock Options
• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• Flexible Schedules
• Work From Home
• MacBook and awesome swag delivered to your door
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• QM-funded Restaurant Vouchers
• Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
• Encouraging and collaborative culture