Customer Success Engineer

Summary

Join Jumio's Customer Success team as a Customer Success Engineer and play a crucial role in onboarding clients and providing premium support. You will leverage your technical expertise in web or mobile development to assist clients with integration, resolve technical issues, and ensure a smooth user experience. Effective communication, problem-solving, and project management skills are essential for coordinating with internal teams and managing projects successfully. This role enhances customer satisfaction and contributes to the overall success of our integration solutions. Your contribution is integral to driving customer success and satisfaction through seamless integration, premium support, and effective onboarding. This role bridges the gap between technical and business teams, fostering collaboration and ensuring on-time project delivery.

Requirements

• Bachelor's degree in IT or related field preferred. Candidates with equivalent technical experience will also be considered
• Previous experience in web development or mobile development is highly desirable
• Programming proficiency in at least two of these languages: JavaScript, Node.js, Kotlin, Java, Objective-C, and Swift for iOS
• Strong technical background or similar experience in previous roles
• Excellent Mandarin and English communication skills, both verbal and written
• Demonstrated problem-solving abilities and attention to detail
• Proven project management skills with the ability to prioritize tasks and manage multiple projects simultaneously

Responsibilities

• Lead the customer onboarding process, from the initial introduction call to the successful integration of our solutions into their systems
• Provide premium support to the selected clients, offering timely assistance via Slack, quick incident resolution, and rapid bug fixes to ensure a smooth user experience
• Collaborate with internal teams including support, engineering, production, and QA to manage internal projects and ensure successful delivery of customer solutions
• Leverage technical knowledge and expertise in web development or mobile development to assist clients with integration requirements and resolve technical issues effectively
• Exhibit excellent communication and presentation skills to effectively convey technical concepts and solutions to both technical and business audiences
• Utilize strong problem-solving skills to address customer concerns, troubleshoot issues, and identify solutions that meet their needs
• Employ solid project management skills to oversee integration projects, track progress, and ensure timely delivery within scope and budget