Customer Success Engineer

Summary

Join Stream as a remote Customer Success Engineer based in India! Guide customers through the entire product lifecycle, from pre-sales to post-sales, maximizing their product value. You will collaborate with sales teams, manage a portfolio of enterprise customers in the APAC region, and work with engineering and support teams to resolve issues. This role requires 2-4 years of experience in a relevant field, strong technical understanding, and excellent communication skills. Stream offers a competitive benefits package including generous PTO, remote work flexibility, a fitness stipend, a Macbook Pro, a learning and development budget, and more.

Requirements

• 2-4 years of experience in sales engineering, technical support, customer success, or related roles
• Strong understanding of software development, customer engagement technologies, and cloud-based solutions
• Excellent communication skills, capable of translating complex technical concepts for various stakeholders
• Familiarity with Salesforce, API solutions, and customer success management tools
• Willingness to travel within the APAC region and work in a fast-paced, dynamic environment

Responsibilities

• Collaborate with sales teams to develop tailored proposals, technical presentations, and product demonstrations for potential customers
• Address technical questions and assist in responses to RFPs/RFIs, ensuring accuracy and alignment with customer requirements
• Leverage deep knowledge of our software to showcase benefits to various technical and business audiences
• Manage a portfolio of enterprise customers in the APAC region, overseeing onboarding, quarterly check-ins, and contract renewals
• Work closely with engineering and support teams to resolve technical issues and streamline the customer journey
• Monitor customer health, solicit feedback, and implement strategies to prevent churn and encourage expansion

Benefits

• A combination of 36 days per year in PTO and public holidays
• Company equity
• Remote work flexibility
• Fitness stipend
• A Macbook Pro provided
• A Learning and Development budget
• The opportunity to attend or present to global conferences and meetups
• The possibility to visit our offices in Boulder, CO and Amsterdam, NL
• Legal employment in your country of residence