Customer Success Engineer P2

Summary

Join the team as our next Customer Success Engineer(P2) for Segment (a part of Twilio). The role involves providing answers, sharing standard methodologies, and solving technical issues that Segment customers are facing.

Responsibilities

• Help customers utilize Segment’s API across many platforms (web, mobile, server)
• Increase the value generated from the many destinations Segment supports
• Maintain customer promises by keeping tickets updated
• Use feedback to improve customer experience and debugging strategies
• Improve team efficiency by creating internal content and improving public documentation
• Take our support tooling and analysis to the next level by building simulators and visualizations
• Work closely with the product team and partners to improve customer satisfaction
• Become a guide on the codebase and functionality of the Segment platform, libraries, and integrations. And help improve it!
• Participate in an on-call rotation to support our Enterprise level customers with paid support plans