Logging Engineer - Security

Summary

Join our team as a GSC Engineer III, where you'll direct client experiences, provide technical guidance, and serve as an escalation point for complex issues.

Requirements

• Bachelors or higher level degree in Computer Science or a closely related field, or 5-7 years related work experience
• A minimum of 5-7 years of experience working on formally structured IT projects or supporting IT SIEM environments

Responsibilities

• Direct all aspects of a Managed Service client experience
• Provide technical direction/guidance for team members in collaboration with their lead
• Serve as an escalation point for more complex, difficult or politically sensitive issues, problems, or clients
• Consults and collaborates with various project team members and external personnel to monitor and manage client networks
• Resolve client incident and problem tickets, as well as implement adds, moves and changes
• Handle high level Severity 1 and Severity 2 issues monitor, assess, manage and troubleshoot client networks
• Perform maintenance & upgrades of ArcSight Connectors, ArcMC, Loggers & ESM
• Troubleshoot ArcSight Data Feed Issues & Setup new ArcSight Feeds
• Perform Connector builds with Jumpbox Servers during client onboarding with ArcSight

Benefits

• Capability to provide exclusively remote support services
• Ability to work autonomously while handling multiple simultaneous client incidents, problems or projects