Customer Success Executive

Summary

Join Hippocratic AI, a company developing a safety-focused Large Language Model (LLM) for healthcare, as a Clinical Customer Success Executive. This remote role, based in the Vancouver area, combines your nursing expertise with strategic customer success responsibilities, ensuring clients achieve measurable outcomes through Hippocratic AI's innovative solutions. You will partner with the Chief Medical Officer and support current and new clients, spending up to 50% of your time onsite at client locations. This position offers the opportunity to work with top experts in healthcare and artificial intelligence, contributing to a mission that aims to transform health outcomes globally.

Requirements

• A minimum of 5 years of customer success experience
• Proven experience in customer success, account management, or project management
• Ability to build relationships across an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong background in project management

Responsibilities

• Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
• Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
• Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
• Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
• Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Preferred Qualifications

• Experience with AI or technology adoption in healthcare
• Advanced knowledge of healthcare workflows and compliance standards