Customer Success Group Account Manager

Summary

Join our Customer Success team at Freed AI as a Group Account Manager and manage Group (Enterprise) Plans, ensuring exceptional service for users throughout their journey with us.

Requirements

• Bachelor's degree (preferred)
• Proven experience in account management, customer success, or a similar role, preferably in a B2B SaaS environment
• Demonstrated ability to manage multiple enterprise accounts and prioritize tasks effectively
• Strong understanding of the sales and customer success processes and experience working closely with sales and customer success teams
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
• Technical proficiency and the ability to provide technical support and troubleshooting assistance
• Proactive “clinician-first” mindset with a focus on delivering exceptional customer service and driving customer satisfaction
• Analytical skills with the ability to track, analyze, and report on key account metrics

Responsibilities

• Manage the customer journey for Group (enterprise) accounts from initial onboarding through ongoing support and more
• Serve as the main point of contact for Group Plan users, building and maintaining strong relationships with key stakeholders
• Collaborate closely with the sales team during the sales process, providing insights and support to ensure successful client acquisition
• Provide technical support and troubleshooting assistance to Group Plan users, addressing any issues or concerns in a timely and efficient manner
• Conduct regular check-in meetings with Group clients to review progress, address questions, and identify opportunities for further collaboration
• Collaborate with Freed Sales Representatives to identify upselling and expansion opportunities within Group accounts
• Track and analyze key account metrics, providing regular updates and reports to Customer Success team

Benefits

• Competitive salary
• Comprehensive health benefits package
• Flexible work environment