Account Manager, Senior Account Manager

Summary

Join a dedicated team at M3 EU, a leading healthcare innovation company, and contribute to shaping the future of global health. As a Customer Relationship Manager, you will build and maintain customer relationships, deliver successful campaigns, and maximize revenue streams.

Requirements

• Proven ability of building strong client relationships and surpassing expectations
• Experience of managing accounts and relationships for multiple customers
• Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives

Responsibilities

• Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
• Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
• Take sole responsibility for generating revenue in a small portfolio of accounts with a combined target of up to £150k
• Maintain a detailed understanding of your account portfolio
• Develop and maintain thorough account plans for each customer
• Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Gather, monitor and analyse campaign performance data, providing detailed and useful and meaningful information back to the customer
• Responsible for generating awareness within clients, of developing capabilities of M3
• Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc

Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality Health Insurance after probation
• Staff discount scheme
• Discounted gym membership​