Customer Success Manager

Summary

Join Hudl's Sales team as an Elite Customer Success Manager, focusing on the North American elite volleyball and other multi-sport NCAA DI and professional leagues. You will manage a portfolio of clients, ensuring they maximize Hudl product usage and achieve high ROI. Responsibilities include developing strong customer relationships, providing comprehensive support and account management, and working towards renewal and engagement targets. The ideal candidate possesses strong communication, analytical, and organizational skills, along with a deep understanding of Hudl products and various sports. While preference is given to candidates near Lincoln or Omaha, Nebraska, remote work is possible for candidates in specified states. Hudl offers a supportive work environment with flexible work options, professional development opportunities, and comprehensive benefits.

Requirements

• A Hudl guru. You’re familiar with high-performance workflows and global best practices in a variety of sports. You understand how Hudl’s tools relate to multiple sports, and can recommend solutions in recruitment (scouting) and team performance (coaching and analysis)
• Excellent communicator. Presentation skills are key in this role
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement
• Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer
• Empathetic. You can step into the customer’s world and understand their problems to provide better solutions
• Organized. You have workflows and processes that help prioritize what’s most important
• Delegator. You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer

Responsibilities

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities
• Work toward goals. Throughout the year, CSMs work towards achieving quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services

Preferred Qualifications

• Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from
• Growth mindset. You’re not willing to settle for where you’re at
• Previous sales experience. You’ve walked the walk

Benefits

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution