Customer Success Guide

Summary

Join ServiceNow as an Analyst, Success Advocate and act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products. Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Work with a portfolio of customers using email campaigns and guiding customers to webinars and other Community content. Identify criteria for assisting customers by using Success Plays in the Success Platform. Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2+ years of related work experience; OR equivalent work experience
• Apply proficient knowledge of standard principles, theories, concepts and techniques
• Build productive working relationships
• Analyze information and propose solution to meet needs of customers

Responsibilities

• You will have a portfolio of customers
• You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem