Customer Success Manager - Enterprise

Summary

Join Demandbase as an Enterprise Customer Success Manager (CSM) and play a pivotal role in driving customer adoption and success with our leading account-based GTM platform. You will act as the primary point of contact throughout the customer lifecycle, onboarding new clients, and achieving their goals by providing ABM best practices and creative solutions. This role requires strong communication, presentation, and project management skills, along with a deep understanding of digital marketing technologies and SaaS solutions. You will build strong relationships with clients, becoming a trusted advisor and advocating for their needs internally. The ideal candidate possesses 5+ years of relevant experience in strategic account management, proven sales success, and expertise in managing technical project implementations. Demandbase offers a comprehensive benefits package, including health insurance, retirement benefits, paid time off, and flexible work options.

Requirements

• 5+ years of relevant work experience in a strategic account management position supporting SAAS customers
• Proven sales success in upsell and cross-sell environments
• Experience building and coordinating internal teams and resources
• Deep experience with Sales and Marketing Technology, including CRM, Sales Engagement Platforms, Marketing Automation, Intent & Predictive Analytics, and Pipeline & Revenue Management Tools
• Proven experience in managing technical intangible project implementations
• Experience helping customers identify gaps in business processes and workflow
• Proven success aligning successful solutions, as well as gathering and demonstrating ROI data
• Someone located in Central or Eastern Time Zone

Responsibilities

• Act as the primary point of contact throughout the customer lifecycle
• Drive adoption of the Demandbase Platform, measured through platform usage
• Onboard new customers
• Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
• Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
• Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
• Command credibility with senior marketing executives
• Possess a comprehensive understanding of Demandbase products and services
• Possess strong presentation, verbal, and written communication skills
• Build and maintain strong relationships with multiple contacts within the assigned customer base
• Project manage client initiatives – both internally and externally
• Resolve customer issues
• Advocate for customers internally at Demandbase
• Maintain expertise on industry trends/practices and competitive landscape
• Develop customer stories, case studies, and client references

Benefits

• Up to 100% paid premiums for Medical and Vision coverage
• A range of mental wellness resources, including access to Modern Health
• A flexible PTO policy
• 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving
• No Internal Meetings Fridays
• A competitive 401(k) plan
• Short-term and long-term disability coverage
• Life insurance