Remote Customer Success Lead

Summary

The job is for a Customer Success Lead who will manage strategic accounts at Notable Health, build relationships with C-suite executives, develop multi-quarter success roadmaps, and ensure commercial success and growth. The role requires 7+ years of experience in customer success, implementation, or consulting in healthcare, exceptional communication skills, technical understanding of healthcare IT systems, and a deep understanding of the healthcare industry.

Requirements

• 7+ years of experience in customer success, implementation, or consulting in healthcare
• Proven track record of building relationships with and influencing C-suite executives
• Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics
• Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences
• Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation
• Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration
• Bachelor's degree or equivalent experience
• Willingness to travel up to 50% of the time

Responsibilities

• Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals
• Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner
• Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met
• Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities
• Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction
• Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience
• Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth
• Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations
• Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success