Team Lead Customer Success

Summary

Join Über Recare, a leading German HealthTech company revolutionizing discharge management, as a Team Lead Customer Success. You will lead a regional team, fostering customer enthusiasm, partnerships, and revenue growth. This role blends account management with a growth mindset, creating structures to measure and scale customer success. You will empower your team to identify opportunities, leverage data-driven strategies, and elevate customer relationships. The position offers a purpose-driven work environment, flexible hours, remote work options, and additional benefits like an Edenred card and an extra vacation day for your birthday. You will be responsible for leading a team, ensuring excellent account management, combining customer satisfaction with platform usage, establishing data-driven processes, coaching your team, and collaborating with other departments.

Requirements

• Bring at least 4 years of experience in account management, customer success, or growth – ideally in a SaaS or platform environment
• Have leadership experience in customer-oriented teams (professional or disciplinary) and know how to motivate and empower people
• Have a pronounced analytical mindset, manage account management and success with clear KPIs, and derive measures from them
• Get involved, think entrepreneurially, and proactively drive processes forward
• Have experience in dealing with complex customer structures – ideally in regulated industries such as the healthcare sector
• Speak German fluently and can also communicate confidently in English

Responsibilities

• Lead a regional Customer Success team (6–10 colleagues) in a disciplinary, professional, and motivating manner
• Ensure excellent account management: Ensure your team actively cultivates customer relationships, identifies needs, and develops tailored solutions
• Combine customer satisfaction and platform usage with clear account development – and strategically expand up- and cross-selling potential
• Establish a data-driven approach: Your team works with KPIs, reports, and analyses of customer usage, churn risks, leads, and sales potential – and makes decisions based on hard numbers
• Develop scalable processes, playbooks, and CRM standards that closely interlink account management, success, and lead generation
• Continuously coach your team so that it acts confidently in escalations, customer meetings, and contract negotiations and is perceived as a strategic partner
• Work closely with Sales, SDR/BDR, Product, and Growth – with the clear goal of anchoring Customer Success as a sustainable growth driver in the company

Benefits

• Work with Purpose – Your work has a positive impact on patients, their relatives, and medical professionals in the healthcare sector
• Company culture – We rely on flat hierarchies that promote high performance and strong team dynamics. We cultivate an approach characterized by mutual respect, loyalty, and recognition, and we strive together towards our goals and expect the same from you
• Flexibility – Would you like to pick up your child from kindergarten? Do you like to do sports during your lunch break? We support you in this. We are a remote-friendly company where you have flexible working hours. After consultation, you can also do workations
• Edenred card – which you can use according to your needs
• Additional vacation day – So that you can celebrate your birthday with your loved ones, you have it off