Customer Success Manager

Summary

Join our fast growing organization as a Customer Success Manager to support university partnerships, build relationships with law school partners, and lead webinars to enhance product knowledge and partner success.

Requirements

• Familiarity with career centers, ABA/NALP reporting, recruitment timelines, and On-Campus Interviews (OCI)
• Experience in customer success, account management, or career services support
• Strong presentation, relationship management, and content creation skills

Responsibilities

• Build and maintain strong relationships with law school partners, providing expert guidance on career center operations and recruitment processes
• Support law schools in ABA/NALP reporting and ensure partners are on track with OCI and recruitment timelines
• Lead webinars, 1:1 sessions, and create engaging content to enhance product knowledge and partner success
• Proactively monitor partner health and ensure optimal product usage and satisfaction

Benefits

• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Remote work flexibility