360Learning is hiring a
Customer Success Manager
360Learning
π΅ ~$55k-$66k
πRemote - Canada
Please let 360Learning know you found this job on JobsCollider. Thanks! π
Summary
Join a high-performing team as a Customer Success Manager to partner with clients, achieve their digital training strategy, and ensure contract renewal through goal attainment.
Requirements
- 3 years of experience in a Customer Success role
- Previous experience working in the SaaS industry
- Bachelorβs Degree or equivalent
- Knowledge of customer success KPIs
- Strong interest for education and e-learning in particular
- Strong interpersonal and communication skills
Responsibilities
- Partner with clients to achieve their digital training strategy
- Map customer's key business objectives
- Audit and analyze platform usage to identify opportunities
- Review benchmarks and best practices
- Create action plans to capitalize on opportunities
- Develop an ROI strategy
- Ensure contract renewal through goal attainment
Benefits
- Comprehensive medical, vision, and dental insurance
- RRSP Matching
- Generous parental leave
- Professional development opportunities through our own platform
- Unlimited days of annual PTO
- 5 days for sick leave
- 10 holidays
- Remote work and flexible hours
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Please let 360Learning know you found this job on JobsCollider. Thanks! π