Remote Customer Success Manager

Summary

Join a high-performing team as a Customer Success Manager to partner with clients, achieve their digital training strategy, and ensure contract renewal through goal attainment.

Requirements

• 3 years of experience in a Customer Success role
• Previous experience working in the SaaS industry
• Bachelor’s Degree or equivalent
• Knowledge of customer success KPIs
• Strong interest for education and e-learning in particular
• Strong interpersonal and communication skills

Responsibilities

• Partner with clients to achieve their digital training strategy
• Map customer's key business objectives
• Audit and analyze platform usage to identify opportunities
• Review benchmarks and best practices
• Create action plans to capitalize on opportunities
• Develop an ROI strategy
• Ensure contract renewal through goal attainment

Benefits

• Comprehensive medical, vision, and dental insurance
• RRSP Matching
• Generous parental leave
• Professional development opportunities through our own platform
• Unlimited days of annual PTO
• 5 days for sick leave
• 10 holidays
• Remote work and flexible hours