Customer Success Manager

Summary

Join 3E as a Customer Success Manager (CSM) and make a real impact by guiding clients through their journey with our 3E products. We are looking for someone passionate about helping customers thrive and building long-lasting relationships. While preference is given to candidates near our Canton, OH office, fully remote positions are available in the Eastern or Central time zones. The CSM will own the onboarding process, build strong client relationships, collaborate with internal teams, monitor customer progress, and share product insights. A bachelor's degree or equivalent experience with 3-5 years in a related field is required, along with expertise in metrics tracking and CRM systems. Excellent communication and organizational skills are essential. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• A bachelor’s degree or equivalent practical experience with at least 3–5 years of experience in customer success, project management, or related field (B2B SaaS experience preferred)
• Brings expertise in metrics tracking, CRM systems (like Salesforce or HubSpot), and project coordination
• Has proven project management skills, including task planning, delegation, and process improvement
• Excels in customer-facing roles, problem-solving, and juggling multiple projects
• Highly organized and detail-oriented with strong time management skills
• Has excellent communication, organizational, and tech-savvy skills

Responsibilities

• Own the onboarding process and help customers hit the ground running
• Build strong relationships by understanding client goals and aligning our solutions to meet them
• Collaborate with internal teams to ensure smooth implementation and address customer needs
• Monitor customer progress, track success metrics, and identify opportunities for growth
• Share product insights, industry trends, and best practices with customers

Preferred Qualifications

B2B SaaS experience

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Generous PTO accrual and paid parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
• Opportunities for professional growth and occasional travel to connect with clients