Customer Success Manager

Summary

Join AMPECO, a company accelerating positive change in clean technologies, as a Technical Customer Success Manager. You will drive technical implementation and success for clients, serving as the primary point of contact for technical onboarding, integration, and optimization. This role blends hands-on technical guidance with project management, ensuring solutions align with client objectives. Contribute to AMPECO's mission of advancing the mobility and energy sector with technology. The position requires deep product expertise, strategic account management, and advisory skills. AMPECO offers a flexible work environment, various benefits, and the opportunity to work with a highly experienced team.

Requirements

• Experience in customer-facing roles in a software company, preferably SaaS product company
• Demonstrated excellence in building and maintaining strategic client relationships, leading strategic online meetings and training programs
• Advanced technical proficiency with proven ability to master complex software systems and technology stacks
• Demonstrated growth mindset through consistent self-directed learning and a proven ability to acquire new skills as needed
• Superior communication, stakeholder and project management skills
• Exceptional organizational and time management skills
• Fluent English and French (written and verbal)

Responsibilities

• Develop deep product expertise, serving as an authority on our product suite's features, capabilities, integrations and enterprise-wide deployments
• Provide expert guidance and strategic support to drive optimal product utilisation by customers
• Understand our clients' business models to align product capabilities with customers' long-term business strategies
• Act as a trusted strategic advisor to customers, driving business value and innovation
• Oversee and optimise customer onboarding processes, continuously contributing to enhance the onboarding experience
• Manage cross-functional collaboration between stakeholders to drive complex implementations and strategic initiatives
• Establish a systematic approach to gather and analyse customer feedback ensuring requirements are addressed by respective teams
• Provide strategic consultation on market positioning and product value maximisation
• Lead the discovery of expansion opportunities by leveraging understanding of customer challenges and business expansion goals

Preferred Qualifications

• Knowledge of and/or interest in the eMobility and electric vehicles industry
• Experience with leading online meetings and/or training sessions with customers
• Experience in writing software specifications, use cases, and documenting customer requirements

Benefits

• Opportunity to join a fast-growing company on the path to become a global industry leader
• Opportunity to work with amazing, highly experienced people
• Flexible work hours
• Bonus day off to celebrate your birthday
• 5 additional vacation days per year, after your first year with the company
• Social events and awesome team buildings
• Medical insurance for you and for your family, with great coverage
• Monthly shared mobility allowance (covers Spark and GOeGO)
• EV week – you get a company electric car for yourself for a week every 1-2 months