Customer Success Manager

Summary

Join 540 as an Army Data Customer Success Manager and work on various financial management data initiatives related to Advana and the Army data community (ARES). You will be the main point of contact for all teams, projects, and users within the ARES Advana Community, supporting the community, capturing user needs, and collaborating with data/dev/scrum teams for implementation. The role involves working with numerous systems and data sources across DoD and Army to build and manage data products. This position is remote within the continental US (East Coast hours) with occasional travel. A US Citizenship and active DoD Secret clearance are required. A Bachelor’s Degree is also required.

Requirements

• 10+ years of related experience
• Excellent communication and writing skills
• Strong organization / project management / requirements management skills
• Experience creating re-usable documentation, guides, best practices for a data community
• Experience working with large groups of end users / data consumers to ensure their needs are met
• Experience managing release notes and communication for a data platform and ensure users understand what changes / updates have been implemented and deployed to production
• Experience working directly with government leadership managing teams, customers, and data requirements
• Experience providing both technical and functional training to end users of the data; the ability to explain complex topics in easy-to-understand ways
• Experience working on a large data platform
• Experience building and/or managing data pipelines
• Expert experience using Jira and Confluence
• Experience designing data products for DoD enterprise and mission system data consumers
• Management of data initiatives and projects from start to finish
• Experience working with government leads to prioritize data product user stories / requirements
• Experience managing customer relationships for a user base of hundreds of cross-domain users
• Bachelor’s Degree
• US Citizen with an active DoD Secret clearance

Responsibilities

• Support the ARES community, capture user needs, and work with the data / dev / scrum teams to ensure they are implemented
• Be the main point of contact for all teams, projects, and users for the ARES Advana Community
• Manage data initiatives and projects from start to finish
• Work with government leads to prioritize data product user stories / requirements
• Manage customer relationships for a user base of hundreds of cross-domain users
• Provide both technical and functional training to end users of the data; the ability to explain complex topics in easy-to-understand ways
• Manage release notes and communication for a data platform and ensure users understand what changes / updates have been implemented and deployed to production
• Create re-usable documentation, guides, best practices for a data community
• Work with large groups of end users / data consumers to ensure their needs are met
• Work directly with government leadership managing teams, customers, and data requirements
• Build and/or manage data pipelines
• Design data products for DoD enterprise and mission system data consumers

Preferred Qualifications

• Experience in or with Joint big data platform, Advana
• Comfortable writing SQL queries
• Experience maintaining data pipelines with tables containing over a billion rows / records
• Experience with: AWS, GitLab, Databricks or equivalent tool / platform
• Experience working with financial systems
• Experience managing project contractual deliverables and finances

Benefits

• Health, dental and vision insurance plans
• Flexible Spending Account (FSA)
• 401k with employer match
• Company Sponsored Life Insurance, Short and Long Term Disability coverage
• Flexible PTO + all Federal holidays off
• Professional development opportunities (training, certifications, conferences)
• Paid cloud developer accounts
• Referral Bonus - good people know good people
• Annual Social Events (540 week, hackathon, charity golf tournament, etc.)
• Access to 540’s Washington Capitals & Nationals tickets