Customer Success Manager

Summary

Join AcuityMD, a leading software and data platform accelerating access to medical technologies, as a Customer Success Manager, Strategic. This role focuses on building strong relationships with key stakeholders at strategic accounts, guiding them through onboarding, training, and ongoing engagement. You will be responsible for driving user adoption, ensuring account retention and renewal, and contributing to the growth of your book of business. The ideal candidate possesses 5+ years of experience in Customer Success for Enterprise SaaS or the Medical Technology industry, strong communication and interpersonal skills, and the ability to build close relationships with customers and colleagues. AcuityMD offers a remote work environment, unlimited vacation, comprehensive health benefits, a home office stipend, a learning budget, and parental leave.

Requirements

• 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
• You’re able to develop close personal relationships with customers and colleagues through empathy
• You are a patient and active listener
• You’re proactive and self-driven, and bring infectious energy and resiliency
• You are an excellent verbal and written communicator (email & PPT)
• You’re highly organized with ability to multi-task and prioritize different assignments
• You must have an eligible work permit in the USA or Canada to be considered for this position

Responsibilities

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
• Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
• Identify and illuminate customer success stories and examples of AcuityMD ROI
• Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD

Preferred Qualifications

Analytical background with experience with SQL or other query-based language

Benefits

• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees
• Unlimited vacation : Generous time off and flexible hours give you the freedom to do your best work
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave
• Competitive compensation with equity upside