Customer Success Manager

Summary

Join airSlate, a rapidly growing tech company, and contribute to our award-winning products used by over 100 million users. As a member of our team, you will assist customers with deployment and ongoing use of our solutions, gather customer feedback, and identify new use cases. This role requires a Bachelor’s Degree, one year of relevant experience, demonstrated research skills, and fluency in English and Spanish. We offer competitive compensation, including a commission plan, equity, and great benefits such as flexible work arrangements, professional development opportunities, health insurance, performance bonuses, and stock options. We are committed to creating a supportive and inclusive work environment where employees can thrive. We also offer various perks and benefits, including on-the-job training, career advancement opportunities, and a great work environment.

Requirements

• Bachelor’s Degree
• One year of relevant and transferable experience (e.g., Sales, Marketing)
• Demonstrated research skills
• Fluent in English and Spanish language

Responsibilities

• Assist customers with deployment and ongoing use of solutions
• Gathering customer feedback, facilitating any issues with support and engineering
• Identifying new use cases for solution within Customer organization

Benefits

• On-the-job training and mentoring, including latest sales techniques and technology
• Career advancement with a strong Company history of promoting of SDRs
• Great place to work, we are one of the top-rated rising stars in tech, see our ratings and reviews on Glassdoor
• Competitive compensation including commission plan, equity, and great benefits
• Flexible work environment — Embracing flexibility in our workspace, we offer fully remote work arrangements and flexible scheduling
• Professional growth opportunities — Committed to continuous improvement, we welcome those with a passion for learning. We cover professional development courses, conferences, and literature for each team member and provide access to the airSlate Academy and Operations/Department training to elevate your skill set
• Health and well-being — We prioritize the health and well-being of our people, covering 50% of your premium health insurance
• Compensation and benefits — In addition to a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10% based on their achievements, time commitment, and dedication
• Stock options — At airSlate, our team members are more than just workers; they're business partners. We issue stock options that grant ownership in the company, enabling everyone to share in its growth