Customer Success Manager

Summary

Join Amplitude's Customer Success team as a Customer Success Manager and partner with Velocity & Emerging Enterprise Account Executives to drive results within your portfolio. You will use Gainsight and customer data to monitor account health, drive adoption, and identify opportunities to maximize customer value. Leverage your expertise to help customers gain valuable insights from Amplitude's product, understanding their business needs and how Amplitude contributes to their success. Innovate in managing a portfolio of 80-100 customers across EMEA, sharing ideas for efficiency and developing scalable best practices. Champion customer needs internally and effectively prioritize to meet key business objectives. This role requires a fast-paced environment adaptability, strong organizational skills, and a passion for customer success.

Requirements

• 2-4 years experience previous experience in a customer success/technical account management/relationship type role while managing customers
• Experience managing a large volume of customers (80-100) across EMEA
• Based in Barcelona or Madrid, Spain
• Fluency in English & Russian (or another Eastern European language)/ English

Responsibilities

• Partner with Velocity & Emerging Enterprise Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of accounts (you will own 80-100 customers across EMEA and potentially another region but you will be primarily aligned to UKI) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

Preferred Qualifications

• Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
• Experience with account and territory planning
• Strong organizational, time management and prioritization skills
• Proven ability to learn and explain a technical product or concept
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company