Customer Success Manager

Summary

Join Samsara's Customer Success team as a Customer Success Manager, focusing on Public Sector clients in the US. You will work remotely, collaborating with various teams to ensure customer success with Samsara's IoT platform. Responsibilities include developing joint success plans, conducting executive business reviews, and leading workshops to optimize customer workflows. You will leverage your expertise in the Samsara platform to advise clients across diverse industries. This role requires strong problem-solving skills, excellent communication, and the ability to build relationships. The ideal candidate possesses experience in a senior Customer Success or account management role, with a proven track record of success in supporting technical products and working with large-scale solutions for Public Sector organizations.

Requirements

• 2-3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, and day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership, where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Health benefits
• Samsara for Good charity fund
• Employee-led remote and flexible working