Customer Success Manager

Summary

The job is for a fluent Japanese speaker to join Anteriad's International Customer Success team as a CSM – APAC/Japan. The role involves managing accounts, providing problem-solving support, working with various teams, and becoming an expert in using specific tools.

Requirements

• 2 plus years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment
• Exceptional communication skills with a strong team orientation
• Fluency in Japanese

Responsibilities

• Manage internal and external client-facing resources for questions and answers on all details related to accounts
• Work in tandem with the India, APAC, and US Operations teams to ensure customer support and customer insights
• Identify and escalate situations requiring urgent attention
• Become expert in utilizing and understanding Salesforce, CPQ, OB, Qlik, and AMC
• Be responsible for all products sold within their team for both non-enterprise and enterprise customers
• Understand customer motivations and use that understanding to improve service campaign over campaign and quarter over quarter
• Assist the Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed
• Help complete RFPs and provide market sizing opportunities
• Utilize SFDC cases to track campaign status and offer pre-sales support activities

Preferred Qualifications

Experience with database products and services