Anteriad is hiring a
Customer Success Manager, Remote - United States, United Kingdom
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Customer Success Manager
🏢 Anteriad
💵 ~$65k-$97k
📍United States, United Kingdom
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Summary
The job is for a fluent Japanese speaker to join Anteriad's International Customer Success team as a CSM – APAC/Japan. The role involves managing accounts, providing problem-solving support, working with various teams, and becoming an expert in using specific tools.
Requirements
- 2 plus years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment
- Exceptional communication skills with a strong team orientation
- Fluency in Japanese
Responsibilities
- Manage internal and external client-facing resources for questions and answers on all details related to accounts
- Work in tandem with the India, APAC, and US Operations teams to ensure customer support and customer insights
- Identify and escalate situations requiring urgent attention
- Become expert in utilizing and understanding Salesforce, CPQ, OB, Qlik, and AMC
- Be responsible for all products sold within their team for both non-enterprise and enterprise customers
- Understand customer motivations and use that understanding to improve service campaign over campaign and quarter over quarter
- Assist the Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed
- Help complete RFPs and provide market sizing opportunities
- Utilize SFDC cases to track campaign status and offer pre-sales support activities
Preferred Qualifications
Experience with database products and services
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