Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager and play a significant part in shaping our technology, product, and culture. You will be instrumental in building & executing customers' visions, helping them to be successful & realize value from our solution.

Requirements

• At least three years of experience in the security field as a Customer Success Manager or Sales Engineer
• Strong problem solving skills with ability to come up with creative and innovative solutions
• Solid oral, written, presentation, collaboration, and interpersonal communication skills
• Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc
• Passionate about working in a fast-paced, dynamic startup environment
• Focused on customer partnership & success, building long-term strategic relationships and champions at all levels

Responsibilities

• Build & execute customers' visions
• Represent & advocate for the customer
• Provide internal feedback on how to improve
• Translate customer usage and feedback into actionable insights
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform
• Maintain a deep technical understanding of the product
• Speak with customers about the most relevant features/functionality for their specific business needs
• Simultaneously work with multiple customers who are at different points in the account lifecycle
• Identify opportunities to develop new technical content and training materials

Preferred Qualifications

Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments

Benefits

Opportunity to shape our technology, product, and culture