Apiiro is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager in an application security startup, with a focus on ensuring customer satisfaction and account growth. The role involves building and executing customer visions, managing post-sales activity, maintaining a deep technical understanding of the product, and identifying opportunities to develop new technical content and training materials.

Requirements

• At least three years of experience in the security field as a Customer Success Manager or Sales Engineer
• Solid oral, written, presentation, collaboration, and interpersonal communication skills
• Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc

Responsibilities

• Build & execute customers' visions, helping them to be successful & realize value from our solution
• Represent & advocate for the customer while providing internal feedback on how we can improve
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage

Preferred Qualifications

• Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
• B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience

Benefits

Not specified