Customer Success Manager

Summary

Join maxRTE, a fast-growing healthcare revenue cycle management software company, as a Customer Success Manager. You will own a significant book of business, managing relationships with major clients, conducting business reviews, and building reports highlighting ROI. Responsibilities include monitoring customer data, troubleshooting issues, configuring the software platform, and acting as a product expert. You will also communicate client feedback to support and engineering teams, lead onboarding and integrations, and manage complex projects. The ideal candidate possesses a bachelor's degree, 5+ years of relevant experience, and strong client-facing skills. maxRTE offers a competitive salary, bonus, remote work perks, unlimited PTO, and comprehensive benefits.

Requirements

• You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus
• You have 5+ years' experience in a client-facing or professional services role within a software or healthcare technology environment
• You are a fast learner who can quickly get up to speed on the needs of healthcare providers, their teams, and the health insurance ecosystem
• You’re comfortable developing customer success strategies using data-driven insights
• You’re a natural collaborator who can convey complex ideas simply to end users and engineering teams alike
• You can lead technical and/or software integrations and own customer-facing documentation
• You can manage complex projects from inception to execution to KPI measurement
• You provide frequent, clear and concise written and verbal communication
• You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission

Responsibilities

• Own a sizable book of business with some of maxRTE's largest clients -- you will be goaled on retaining and growing these relationships
• Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders
• Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes
• Monitor customer usage data to extract insights about client health and troubleshoot issues
• Set up, maintain, and update configurations in our software platform to meet the needs of each client
• Become a product expert in all facets of maxRTE
• Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap
• Lead new client onboardings and integrations

Preferred Qualifications

Experience with complex healthcare systems, such as Epic, is strongly preferred

Benefits

• Competitive salary + bonus
• Other perks & stipends for remote working
• Team bonding and 2x annual off-site events
• Unlimited paid time off
• Dental, Vision, Health and Life Insurance