Customer Success Manager

Summary

Join our experienced team focused on solving application security challenges for CIOs and CISOs. As a Customer Success Engineer, you will oversee a portfolio of customers, ensuring high satisfaction and account growth. You will be responsible for managing client relationships, driving revenue, and achieving annual renewal targets. This role requires strong communication, problem-solving skills, and experience in application security. You will work in a fast-paced startup environment, collaborating with others and building strong customer partnerships. Success in this role hinges on your ability to translate customer feedback into actionable insights and shape our solution.

Requirements

• Have at least three years of experience in the security field as a Customer Success Manager or Sales Engineer
• Be a strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before
• Possess solid oral, written, presentation, collaboration, and interpersonal communication skills
• Have relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc
• Be passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team
• Be focused on customer partnership & success, building long-term strategic relationships and champions at all levels

Responsibilities

• Grow revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
• Meet annual renewal targets
• Manage client relationships through all phases of the sales cycle
• Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage

Preferred Qualifications

• Have experience with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
• Have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience