Customer Success Manager

Summary

Join ProvisionPoint's growing sales team and enjoy a career path with no ceiling. As a Customer Success Manager, you'll receive world-class product training and the chance to develop your knowledge of the Microsoft 365 ecosystem. This remote role offers a flexible working environment with regular in-person team events and opportunities for travel. You'll be part of a new team, mentored by experienced leaders, and exposed to diverse aspects of the business. The opportunity to grow your career with ProvisionPoint is endless. You will have the opportunity to develop your skills and grow your career within a supportive and collaborative environment.

Requirements

• Minimum 3 years in customer service/support roles
• Excellent written and verbal communication skills
• Outstanding troubleshooting ability
• Effective organization and time management
• Good customer support experiences
• Able to work independently and as part of a team
• Must be Dutch Speaking (Professional or Native level)

Responsibilities

• Deliver product demonstrations
• Guide potential customers through a 30-day trial of the product
• Manage new customers and partners through the product onboarding process
• Encourage customers to uptake additional products where necessary
• Develop healthy customer/partner relationships
• Create and update the product knowledge base articles
• Support with marketing content, including blogs and webinars
• Evaluate and analyze customer needs and support requirements
• Act as a customer advocate to raise product feedback
• Troubleshoot issues and manage support ticket lifecycle
• Assist in account management for customer/partner renewals through the CRM

Preferred Qualifications

• Experience working for SaaS companies or Microsoft technologies
• Ongoing desire to expand personal skill base

Benefits

• World-class product training
• Opportunity to develop knowledge of the wider Microsoft 365 ecosystem and work towards Microsoft certifications
• Remote work
• Flexible working environment
• Regular in-person co-working sessions
• Opportunities to travel to conferences
• Mentorship from experienced leaders