Customer Success Manager

Summary

Join Appspace, a company passionate about creating better work experiences, as a Customer Success Manager. You will guide customers through every stage of their relationship with Appspace, from onboarding to renewal. This role involves building strong customer relationships, advising them, and advocating for their needs. You will regularly check in with customers, address account issues, implement new features, and ensure they maximize platform usage. The position requires strong communication and interpersonal skills, along with experience in customer support and sales. Appspace offers a variety of benefits, including competitive salaries, comprehensive health insurance, paid parental leave, generous PTO, flexible work schedules, and remote work opportunities.

Requirements

• 3-5 years of professional work experience (post-undergraduate) in a business development, account management or sales role with emphasis on customer support, satisfaction, retention and sales
• Familiarity with Salesforce, as well as generally technically adept
• Great communication, interpersonal and organizational skills
• Strengths in self-motivation, multitasking and proactiveness
• Ability to collaborate with coworkers across teams
• A passion for creating work experiences people love

Responsibilities

• Guide customers through their entire interaction with Appspace, from adoption to satisfaction to retention
• Check in regularly with your customers to help them through software updates or account changes
• Drive subscription renewal and expansion
• Ensure customers are getting the most out of the platform by telling them about new features and updates, sharing new use cases, and offering insights and reports
• Advocate for your customers with open discussions
• Strive to learn new things by consulting co-workers across teams for challenging customer questions
• Escalate support tickets and give regular status updates to your customers
• Deliver and arrange training sessions for users
• Be an active team member

Preferred Qualifications

• Preferred experience in the software (SaaS) industry
• Preferred degree in Business, Computer Science, Information Technology or a related discipline

Benefits

• Competitive salaries
• Medical, dental and vision coverage
• Disability coverage
• Employer paid life insurance
• Mental health resources
• 401(k) plan
• A fully paid parental leave program
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment