Customer Success Manager

Summary

Join Artera as a Customer Success Manager (CSM) and drive success for a portfolio of 80-100 small to mid-sized healthcare customers. You will serve as a trusted advisor, helping clients maximize Artera's value and navigate challenges. This role requires strategic problem-solving, strong communication, and healthcare knowledge, particularly around revenue cycle management and EHR integrations. You will lead customer calls, collaborate with cross-functional teams, and ensure customer retention and account growth. Artera offers a fast-paced environment with opportunities for impact and internal career development. The compensation includes a competitive salary, equity, variable compensation, and a variety of benefits.

Requirements

• At least 1 year of experience in a customer-facing role (customer success, account management, etc.) OR 2+ years in the healthcare industry with transferable skills in client management
• Strong understanding of healthcare workflows and revenue cycle management
• Strategic and proactive mindset, capable of identifying opportunities, solving problems, and driving solutions forward
• Strong communication skills (written and verbal), with the ability to collaborate cross-functionally
• Ability to navigate complex customer challenges, thinking critically and creatively to deliver effective solutions
• Technical curiosity, with an interest in learning about EHR integrations (HL7s, APIs, etc.)

Responsibilities

• Own and manage a portfolio of customers, proactively guiding them to success
• Lead customer calls independently, providing strategic insights and fostering strong relationships
• Ensure customers maximize Artera’s value, addressing challenges, and aligning them with our product roadmap
• Identify opportunities for growth, upsell, and cross-sell by understanding customer needs and business goals
• Collaborate cross-functionally with sales, product, support, and other teams to drive customer outcomes
• Strategically manage 80-100 customer portfolios, balancing proactive outreach with responsive support
• Analyze customer trends and challenges, developing tailored strategies for long-term success
• Analyze customer trends and challenges, developing tailored strategies to improve retention and satisfaction

Preferred Qualifications

• Previous customer success experience within healthcare IT or healthcare SaaS
• Familiarity with EHR systems and an understanding of healthcare technology

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Manager development cohorts
• Employee development funds
• Company holidays
• Winter & Summer break
• Flexible time off