Ashby is hiring a
Customer Success Manager

Summary

Join Ashby as a Customer Success Manager to onboard, train, and support the adoption of their product with upmarket customers, focusing on improved product adoption and increased customer health.

Requirements

• Have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies
• Have managed varying sizes of customers and books of business in the mid market segment
• Have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
• Love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring trainings and product walk throughs to address a customer’s specific challenges

Responsibilities

Onboard, train, and support the adoption of Ashby with our upmarket customers - focusing on improved product adoption and increased customer health

Benefits

• Get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible
• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable
• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval