Customer Success Manager

Summary

Join Perforce as a Customer Success Manager and partner with Account Executives to build strong customer relationships, identify additional sales opportunities, and maintain accounts. Collaborate with internal departments, drive up-sell and cross-sell activities, and work independently while building relationships across functions. Support the BlazeMeter brand, ensuring high customer retention and renewals. This role requires strong communication, negotiation, and project management skills, along with experience in driving renewals, creating quotes, and presenting to customers. The position offers a competitive salary and benefits package, including medical, dental, vision, retirement benefits, life insurance, wellness programs, and paid time off.

Requirements

• Experience driving renewals, creating quotes, presenting both internally and to external customers
• Proven ability to develop and maintain effective internal and external business relationships
• Experienced in identifying and delivering client-focused solutions to meet customer needs
• Proven ability to communicate, present and influence customer stakeholders
• Experience understanding and navigating through organizations and portfolios
• Solid project management skills and an ability to multitask
• Proven ability to operate in cross-functional collaborative environments
• Excellent oral and written communication and strong interpersonal skills both in virtual and in-person environments
• A passion for technology with proven technical aptitude
• Demonstrated ability to take the initiative and work in a self-directed manner
• Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain
• Experience and understanding of contracts

Responsibilities

• Develop strong relationships with accounts and customer stakeholders as a trusted advisor
• Maintain high-touch service resulting in high level of retention & renewals (ARR)
• Serve as the focal point for customer accounts by establishing rapport and ensuring regular customer communication and connection
• Conduct and lead business review sessions with key customer stakeholders
• Provide consultative guidance to customers that ensure delivery of our solutions according to customer needs and objectives
• Renew customer contracts to meet and exceed corporate goals
• Prepare quotes and legal documents for approval by applicable manager
• Cultivate new business opportunities by diagnosing needs, presenting solutions, and addressing customer concerns
• Support the Sales Account Executive in expanding client relationship by identifying and pursuing up sell and cross sell opportunities
• Demonstrate strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Collaborate with internal stakeholders (Sales and the Support Organization) on opportunities to optimize product offerings
• Develop reference accounts within the assigned customer base
• Assist to resolve and help eliminate account receivable issues
• Understand company sales processes and utilize sales automation system(s)
• Monitor, follow up, and report on competitive activities, market conditions and opportunities
• May be required to support additional products/brands as needed

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off