Customer Success Manager

Summary

Join Aspire.io, a leading word-of-mouth commerce platform, as a Customer Success Manager! This remote role focuses on mid-market and enterprise accounts, requiring strategic collaboration with clients to optimize their influencer marketing campaigns using the Aspire platform. You will develop and execute innovative marketing strategies, analyze customer usage, and proactively manage risk. The ideal candidate possesses 3+ years of customer success experience in a SaaS environment, exceptional interpersonal skills, and a structured approach to problem-solving. Aspire offers comprehensive benefits, including full health insurance, remote work flexibility, a 401(k) plan, flexible PTO, paid parental leave, and ongoing training and development opportunities.

Requirements

• 3+ years of customer success or similar experience in a SaaS organization
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively

Responsibilities

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
• Develop a “consultant” perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies

Preferred Qualifications

• Experience in MarTech
• Experience in eCommerce
• Knowledge / interest in influencer space

Benefits

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered
• Remote Work Flexibility – Work remotely as part of a high-energy, high-performing team
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan, including company matching
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry
• Ongoing Training & Development – We invest in your growth with world-class training, coaching, and career acceleration opportunities