Customer Success Manager

Summary

Join our team as a Customer Success Manager, where you'll drive revenue growth, adoption, and client satisfaction through strategic account management and relationship building.

Requirements

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of your clients

Responsibilities

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of your clients

Benefits

• Medical, Dental, & Vision coverage
• Unlimited PTO
• 10 Sick Days per year
• Internet, Cell Phone, and Gym stipends
• Annual education stipend to support your continued professional growth
• Paid Parental Leave (14 weeks Primary / 7 weeks Secondary)
• 401k and Retirement Planning
• HSA and FSA
• $200 commuter stipend for employees commuting into the NYC office
• $500 Office Stipend for you to customize your workspace