Customer Success Manager

Summary

Join Bloomreach's expanding Customer Success team as a Customer Success Manager based in Central Europe! Help top e-commerce businesses improve their performance by using a data-driven approach. Accelerate your career in a fast-growing SaaS company with a starting salary of 2000€ gross per month (Slovakia) plus restricted stock units and other benefits. Work from a Central European office or remotely. Build strong client relationships, act as a trusted advisor, and ensure the Bloomreach platform delivers value. We offer a supportive team and opportunities for growth and development.

Requirements

• Ideally 2+ years in online retail /e-commerce analytics, marketing, media agency or similar. Ideally as an Account/ Planning / Strategic manager / CSM or other similar role
• Ability to understand and actively use analytical concepts to help customers develop strategies for marketing automation
• Basic familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction
• Growth mindset and strong will to learn new things. Independence in day to day work and challenges
• Knowledge of e-commerce, marketing and the current trends in the industry
• Working proficiency in English

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• Ensure that our platform delivers value to the client at every moment of the cooperation
• Educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy
• Help top e-commerce businesses boost their performance
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm

Preferred Qualifications

• Experience from SaaS companies
• Being generalist is advantage
• French or Spanish language

Benefits

• Your starting salary will be from 2000 € gross per month (applicable for Slovakia), along with restricted stock units and other benefits
• Working in one of our Central European offices (Bratislava / Brno) or from home on a full-time basis
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!