Customer Success Manager

Summary

Join Bloomreach's expanding Customer Success team as a Customer Success Manager based in Central Europe! Help top e-commerce businesses improve their performance using a data-driven approach. You'll build strong client relationships, act as a trusted advisor, and ensure the Engagement product delivers value. The role requires 3-5 years of experience, ideally in B2B SaaS within online retail or e-commerce. A starting salary of €2,000 per month is offered, along with restricted stock units and other benefits. Bloomreach offers a flexible, remote-first work environment with a strong focus on employee well-being and professional development.

Requirements

• 3-5 years of work experience
• Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing
• Ideally as an Account Manager/CSM or other similar role
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on
• Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction
• In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast
• Knowledge of e-commerce, marketing and the current trends in the industry
• Mother Tongue Russian and Fluent in English

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Engagement product
• On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides

Preferred Qualifications

Advantage is also experience from media or advertising agency

Benefits

• Your starting salary will be €2,000 per month, along with restricted stock units and other benefits
• Working in one of our Central European offices or from home on a full-time basis
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!