Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager and help customers drive the success of their organizations by transforming the way they hire. As a proud advocate, teacher, helper, trusted subject matter specialist, and excellent teammate, you will own and manage customer relationships, demonstrate knowledge of products and services, serve as a trusted advisor, partner with the Account Management team, and collaborate with high-profile and fast-growing companies.

Requirements

• Experience with hands-on account management or customer success management in the tech industry
• Ability to handle conflicting priorities
• Strong written and verbal communication skills

Responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Benefits

• Competitive salaries
• Stock options
• Medical, dental and vision coverage
• Disability coverage
• Employer paid life insurance
• Mental health resources
• Financial wellness benefits
• Fully paid parental leave program
• Flexible vacation
• Commuter benefits
• 401(k) plan
• 25 days' vacation (for Dublin-based employees)
• Pension plan (for Dublin-based employees)