Customer Success Manager

Summary

Join Example Corp as a Customer Success Manager and guide our customers to transform their hiring strategies. You will be the voice of our customers, teaching them to use our product effectively. This role requires strong communication and account management skills within the tech industry. You'll collaborate with various teams, including Account Management, Implementation, Support, Product, Engineering, and Sales. Success in this position involves building strong relationships, advocating for customer needs, and ensuring customer happiness and engagement. We offer a comprehensive benefits package, including competitive salaries, stock options, and a full slate of benefits.

Requirements

• Experience with hands-on account management or customer success management in the tech industry
• Ability to handle conflicting priorities
• Strong written and verbal communication skills
• Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Preferred Qualifications

Your own rare talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a phenomenal fit for this role

Benefits

• Competitive salaries
• Stock options
• Medical, dental and vision coverage
• Disability coverage
• Employer paid life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• Flexible vacation
• Commuter benefits
• A 401(k) plan
• 25 days' vacation
• A pension plan
• Due to COVID-19, all Greenhouse employees are working remotely until further notice