Customer Success Manager

Summary

Join Brafton as a Customer Success Manager, a fully remote, full-time contractor position based in Mexico! You will be the primary client contact, ensuring a high-quality experience. This role focuses on account and project management, requiring you to manage the execution and integration of custom content strategies. You will collaborate with various teams, providing feedback on creative work, and building client relationships. Success requires excellent organizational skills and the ability to manage multiple initiatives. The position involves client communication, internal project management, platform support, and miscellaneous tasks.

Requirements

• Exceptional communication skills with colleagues and clients alike
• The ability to multitask
• Good people skills
• Attention to detail
• The ability to provide the production teams with clear and meaningful feedback on work
• Excellent English composition skills
• Excellent written and verbal communication skills
• Knowledge of the evolving digital marketing landscape
• Technical knowledge of multiple email marketing platforms

Responsibilities

• Serve as clients' primary point of contact
• Coordinate the set up of prospect accounts for platform sales demos
• Create and maintain client-facing delivery schedules
• Schedule and lead weekly, bi-weekly, or monthly client check-ins
• Work with the production teams to ensure that all tasks and deliverables are created on time and on brief
• Build exceptional product knowledge and a deep understanding of our production processes
• Collaborate with Brafton's sales and client experience directors to sell the next strategy to our existing clients, as well as drive upsells of additional platform users
• Ensure that content or strategy issues are escalated and resolved quickly and effectively
• Create and set up Lookerstudio (previously Datastudio) reports for clients
• Provide clients with consultative advice on best practices and best practices with platform project structures, and the processes being reflected in platform projects

Preferred Qualifications

• Bachelor’s degree preferred
• Minimum 1-2 years of relevant work experience preferred