Customer Success Manager

Summary

Join Brevo's North American Customer Success team as a Customer Success Manager! In this fast-paced role, you will manage a portfolio of enterprise clients, driving their satisfaction, growth, and platform adoption. You will educate clients, advise them on achieving their objectives, and identify growth opportunities. Collaboration with internal teams is key, as is reporting client portfolio health and leveraging data-driven strategies. This influential role offers significant growth potential within a rapidly expanding company.

Requirements

• You have a Customer-centric focus with at least 2 years of relevant work experience in CSM
• Strong ability to comprehend, manage, and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in English
• Ability to drive issue resolution and work in collaboration with all departments (sales, customer experience, product, finance, etc.)
• Proactive, autonomous, and efficient; you are data-driven and a collaborative team player

Responsibilities

• Manage a portfolio of new and existing clients from onboarding to renewal
• Be the driver of your client satisfaction, growth, and adoption of the platform
• Educate your client by delivering demos and training on Brevo's product
• Be a reliable advisor to your clients and help them reach their objectives
• Identify and close development and growth opportunities within the portfolio
• Be the voice of the customer to the Product and Marketing teams
• Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
• Report your client portfolio health and risk in Salesforce and to your manager
• Adopt a data-driven approach in the management of your portfolio

Preferred Qualifications

• 2 years of experience in the CRM or Martech industry is preferred
• Proficiency in other languages is a plus

Benefits

• Bi-Annual Global Team Building Trip
• This position is eligible for bonus
• Health/vision/dental benefits - Employer-sponsored
• Employee Share Ownership Plan
• Lunch on us! Monthly lunch-stipend
• Gym pass
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!
• Flexible working hours and remote work