Customer Success Manager

Summary

Join Brevo's Customer Success team as a Customer Success Manager and manage a portfolio of enterprise clients, driving adoption and growth of the Brevo platform. You will identify development opportunities, position Brevo's value proposition, and collaborate with internal stakeholders. Responsibilities include onboarding clients, ensuring customer satisfaction, and contributing to a global success framework. This role requires at least two years of experience as a CSM or Marketing Project Manager, excellent communication skills, and a customer-centric approach. Brevo offers a competitive compensation package including meal vouchers, health care, RTT, company offsites, work council benefits, and various wellness programs. Flexible working hours and remote work options are also available.

Requirements

• Relevant work experience of at least 2 years as a CSM or Marketing Project Manager
• Excellent presentation, written, and oral communication skills in English
• Customer-centric
• Good marketing knowledge
• Strong ability to understand, manage, and drive customers' needs and strategy
• Proven track record of sustained target achievement
• Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.)

Responsibilities

• Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo
• Identify development and growth opportunities within the portfolio
• Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
• Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
• Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
• Be the voice of the customer to the Product and Marketing teams
• Adopt a data-driven approach in the management of your portfolio

Preferred Qualifications

• Proactive, autonomous, and efficient!
• You're a data-driven person as well as a team player

Benefits

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you!
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation packages for international talents
• Flexible working hours and remote work