Customer Success Manager

Summary

Join Canonical as a Customer Success Manager to develop trust with customers, provide the best possible experience navigating Canonical's vast offering, and support expansion within existing accounts.

Requirements

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Responsibilities

• A strong focus on supporting customers by finding solutions to ticket requests
• Enrich documentation about problem solving, Q&A, onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points and activities
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

Benefits

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events