Customer Success Manager

Summary

Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. You will be the primary customer contact, resolving technical issues, guiding customers to achieve their goals, and collaborating with internal teams. Responsibilities include building customer relationships, conducting regular reviews, training customers, addressing technical issues, advocating for customer needs, and partnering with sales. This is a remote-first position with opportunities for advancement. The company offers a comprehensive benefits package.

Requirements

• 4+ years in a technical customer-facing role
• Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL/NoSQL, etc.)
• Familiarity with endpoint security, cloud principles, and Python basics
• Excellent communication and problem-solving skills

Responsibilities

• Build relationships with customers and conduct regular reviews
• Train customers on product usage and new features
• Address technical issues and manage escalations
• Advocate for customer needs and contribute to workshops
• Partner with the Sales team to expand usage

Preferred Qualifications

• Experience with APIs, scripting, and cloud architectures
• CSP certifications are a plus

Benefits

• Remote-first company!
• Remote-friendly environment and culture that nurtures company and team events to stay connected
• Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Stock Option Plan