Customer Success Manager

Summary

Join Connecteam, a TLV-based startup revolutionizing the work experience for deskless employees, as a Customer Success Manager. This fully remote role focuses on proactively engaging a high-volume portfolio of mid-market and SMB customers in the US. You will leverage automation, data analytics, and tech-touch strategies to drive adoption, retention, and expansion. The ideal candidate possesses extensive experience in digital-first customer success and managing large portfolios. This position offers a competitive salary and benefits package, including medical coverage, insurance, and paid time off.

Requirements

• 2+ years of B2B SaaS experience in Customer Success, Scale CS, and Account Management
• Experience managing a high-volume portfolio (100+ accounts) using tech-touch & automation
• Proven ability to drive engagement and retention through digital programs, webinars, and self-service content
• Strong analytical skills, with experience using data to segment customers and trigger proactive outreach
• Excellent verbal and written communication skills, including experience with one-to-many communication strategies
• A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
• Ability to work independently in a fast-paced, high-growth environment, balancing multiple initiatives at once
• Experience collaborating with global teams across different time zones
• A growth mindset with a passion for continuously improving customer experience at scale

Responsibilities

• Manage a large portfolio of mid-market and SMB customers, using automation, webinars, in-app messaging, and other digital strategies to drive adoption and retention
• Guide customers through adoption, and renewal phases using data-driven insights and segmentation-based engagement
• Analyze customer health scores, usage data, and churn risk indicators to proactively intervene when needed
• Identify upsell and cross-sell opportunities by leveraging customer data and strategic outreach in collaboration with the sales team
• Support customers who require higher-touch interventions, escalating to the appropriate teams when necessary
• Work with customers to create new use cases/success stories

Preferred Qualifications

Background in HR Tech, Workforce Management, or related industries

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days