Remote Customer Success Manager

Logo of Cosuno

Cosuno

💵 $60k-$100k
📍Remote - Germany

Job highlights

Summary

Join Cosuno as a Customer Success Manager and be the voice of our customers, establishing processes to ensure excellent customer care. Work closely with sales and product teams to advise customers and build relationships.

Responsibilities

  • Be the voice of our customers and establish processes for excellent customer care
  • Work closely with sales and product teams to advise customers and build relationships
  • Ensure excellent onboarding and help customers find their way in our software
  • Advise customers on existing and new Cosuno features and provide individual support as a product expert
  • Analyze product usage data to proactively take measures to improve product acceptance and reduce churn
  • Actively participate in the continuous improvement process of our platform and processes

Remote

Customer Service

Mid-level

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