Credo is hiring a
Customer Success Manager
Credo
๐ต $115k-$125k
๐Remote - Worldwide
Please let Credo know you found this job on JobsCollider. Thanks! ๐
Summary
Join our dynamic team as a Customer Success Manager and empower patients to live their healthiest lives by building relationships with customers, managing client business, and solving customer problems.
Requirements
- Bachelor's Degree
- 2-6 years experience in client facing role, preferably in healthcare
- Collaborating and communicating with a wide range of clients, ideally in the B2B space
- Project managing complex initiatives with customers and colleagues
- Ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
- Ability to work with and influence a diverse set of stakeholders
- Ability to effectively identify whatโs important and effectively prioritize competing projects
- Excellent time management, written and verbal communication skills
- Passionate about our mission to improve healthcare through technology
- Willingness to travel 25% of the time to the West Coast to provide hands-on support
Responsibilities
- Develop irreplaceable relationships with customers; retain and exceed customer expectations
- Engage stakeholders at Credoโs largest and most complex healthcare customers
- Understand how customers interact with Credoโs products and identify their needs, challenges and ideas
- Become a product and domain expert, and use that knowledge to make customers successful in their business
- Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
- Design, implement and document innovative strategies to drive customer engagement
- Deliver value-driven solutions; ensure that customers begin every interaction with Credo with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
- Lead the annual renewal process and targeted relationship-based upsell efforts for Credoโs latest products
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- ๐ฐ$60k-$70k๐United States
- ๐ฐ~$150k-$200k๐Worldwide
- ๐ฐ$68k-$85k๐United States
- ๐ฐ~$72k-$94k๐Austria
- ๐ฐ~$65k-$97k๐United States
- ๐ฐ~$65k-$97k๐United States
- ๐ฐ~$151k-$204k๐Canada
- ๐ฐ~$65k-$97k๐India
- ๐ฐ~$140k-$150k๐Japan
Please let Credo know you found this job on JobsCollider. Thanks! ๐