Remote Technical Customer Success Manager

Summary

Join our fast-growing team as a Customer Success Manager in Japan (Remote) and manage post-sale customer relationships, drive product adoption, and demonstrate business value while leveraging your strong technical background.

Requirements

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
• Self-motivated, strong problem-solving skills with good business acumen
• Database/SQL skills are a must
• Domain expertise in Mobility & Security is highly desirable

Responsibilities

• Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Drive Product Adoption & Demonstrate Business Value. – Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
• Product & Domain Expertise. - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
• Customer Satisfaction & Risk Management. – Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Customer Advocacy. :  Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
• Customer Onboarding. – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution