Customer Success Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, as a Customer Success Manager. You will be the primary point of contact for clients, building strong relationships and driving revenue growth. This role requires managing a high volume of accounts, identifying and mitigating churn risks, and providing strategic guidance. You will act as a client advocate internally, championing new products and features. Success in this position demands strong analytical skills, data interpretation abilities, and a collaborative spirit. Deel offers a dynamic and fast-paced environment with opportunities for significant impact and professional growth.

Requirements

• 2+ years of experience
• You have a past history of elite performance
• A strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Preferred Qualifications

Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access