Customer Success Manager

Summary

Join Credo as a Customer Success Manager and build strong relationships with our enterprise clients, focusing initially on our largest customer. You will manage a portfolio of clients, support sales pilots, and report on account performance. This role requires strategic thinking, effective execution, and adaptability in a fast-paced environment. You will need strong client-facing experience, preferably in healthcare, and excellent communication skills. In return, you'll receive a competitive compensation package, a supportive culture, and the opportunity to impact healthcare.

Requirements

• Bachelor's Degree
• 2-6 years experience in client facing role, preferably in healthcare
• Collaborating and communicating with a wide range of clients, ideally in the B2B space
• Project managing complex initiatives with customers and colleagues
• Ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
• Ability to work with and influence a diverse set of stakeholders
• Ability to effectively identify what’s important and effectively prioritize competing projects
• Excellent time management, written and verbal communication skills
• Passionate about our mission to improve healthcare through technology
• Willing to travel 25% of the time to the West Coast to provide hands-on support. In the first few months, travel may exceed 25% of the time

Responsibilities

• Develop irreplaceable relationships with customers; retain and exceed customer expectations
• Engage stakeholders at Credo’s largest and most complex healthcare customers
• Understand how customers interact with Credo’s products and identify their needs, challenges and ideas
• Become a product and domain expert, and use that knowledge to make customers successful in their business
• Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
• Design, implement and document innovative strategies to drive customer engagement
• Deliver value-driven solutions; ensure that customers begin every interaction with Credo with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
• Lead the annual renewal process and targeted relationship-based upsell efforts for Credo’s latest products

Benefits

• $115,000 - $125,000 a year Base salary
• $30,000 in potential variable comp
• Supportive and collaborative culture